– Shipment and delivery: the Supplier will deliver to the Customers, at the address specified at the time of the order, the products selected and ordered, in the manner set forth in this article, by means of couriers and/or forwarding agents of trust (NAME COURIERS).
The contract is concluded with the delivery of the goods by the Supplier to the courier. For this, the Supplier shall not be liable in case of non-delivery or delayed delivery or total or partial damage of the goods themselves. Only the courier company that made the shipment will be responsible.
– Upon delivery of the goods by the courier, the Customer is required to check: that the quantity of the goods ordered corresponds to what is indicated in the order; that the packaging is intact, not damaged, nor wet or altered even in the sealing materials. Any damage must be immediately contested to the delivering courier.
Once the courier’s document has been signed, the Customer may not object to any dispute about the external characteristics of what has been delivered.
– Delivery times: the shipper undertakes to deliver the goods within five days after the day of shipment, in the Italian territory; while, for shipments made abroad, the times are differentiated in relation to the distance. Delivery times will never exceed those stipulated in Art. 6 of Legislative Decree. 185/99 (30 days from order date and/or receipt of payment if in stock). The above delivery terms refer to products in stock at the time of the order.
– Delays in delivery: any delays in the delivery of the goods cannot be blamed or attributed to the Supplier. Nor, in any way, can the Supplier be liable for damages caused by the Courier, in connection with the delayed delivery of the goods, to the customer or third parties, the contract being understood to have been perfected with the delivery of the goods to the courier.
– Non-delivery: if the Courier delivering the goods does not find anyone at the specified address, they will deposit the goods in the warehouse indicated in the card that will be left on the spot. After thirty days of storage, the goods will be returned to the Supplier and the Customer will have no claim. All expenses, direct and indirect, shall be borne in full by the Customer.
The Supplier shall withhold payment for the goods as a penalty, in addition to any greater damages incurred.
Should the Customer request the Supplier to get back the ordered and paid for products subject to non-delivery, the Customer shall make an immediate request to the Supplier company by fax or email. It will be responsible for all expenses, in addition to the greater damage suffered by the Supplier.
– Delivery and packaging costs: shall be made explicit clearly and separately from the price of the good or service, when placing the order, as already provided in the above-mentioned Article 3.
– Tax Receipt / Invoice: for each order placed on the site , the Supplier will issue a tax receipt and/or invoice showing the price of all items that will be placed inside the package. For the issuance of the invoice, any inquiries and information provided by the Customer at the time of the order shall be authentic.
– Failure to match the goods ordered with those delivered shall be promptly reported to the Supplier.